SDH Institute Lecturers
Mr. James Tew Pee Seng
Before joining SDH Institute James was the Centre Manager with a social enterprise which offers PMET courses in the specialization areas of Infocomm Technology and Service Excellence. From 2007 to 2012, James was with an education group with colleges in the Asia-pacific region, and held the leadership role as the Academic Director in the School of Business Singapore, and later in Hong Kong (2010 to 2012). A decade ago James took up the appointment as the Centre Manager with the Restaurant Association of Singapore, where he managed the academic quality assurance and operations of the training centre.
Prior to joining the education industry James had worked in both the private and public sectors. From 1993 to 2001, James held the position of Senior Manager, Commercial Division of COSCO Marine Engineering (S) Pte Ltd, which is a subsidiary of COSCO Investment Limited, and in 1994, he was appointed as an executive director to the Board of Directors. From 1988 to 1992, James was a trainer and consultant with the former National Productivity Board of Singapore, and his last position was franchise consultant in the newly set-up Franchise Development Unit. Prior to this James was a Business Administration Lecturer at Ngee Ann Polytechnic, and senior HR executive with the public-listed company Singapore Food Industries Ltd.
James holds a MA (HRD) degree awarded by the University of Saint Thomas, a BBA from the National University of Singapore, a Graduate Diploma in Training Management, and certificates in Management Consultancy and Productivity Management from the former National Productivity Board of Singapore as well as the Japan International Cooperation Agency.
Mr. Fred Utanes
Senior Lecturer and Consultant (Academic Development)
Mr Fred Utanes has behind him 30 years of professional experience that spans the diverse fields of training and education, entrepreneurship, non-profit organisations, and defence. He had an illustrious career with Informatics Holdings Ltd in Singapore, the Philippines, Indonesia, and Laos. He held sensitive positions as Chief Operating Officer (COO), Senior Vice President, Director, and/or General Manager of different country operations in his 13 long years with Informatics. His stint with a San Francisco (USA)-based web development firm as General Manager was also one of his career highlights. To add to these, he had the opportunity to gain rich experience in the MICE industry doing trade exhibitions and advertising sales for Seatrade, a publication company based in UK.
Mr. Murali Nair
Industry Advisor and Principal Lecturer
Mr. Murali Nair embarked on a career in Hotel Management almost 30 years ago, armed with a Diploma from Switzerland and a Bachelor‟s degree in Travel Industry Management (Hotel Management) from the University of Hawaii, Manoa.
Ms. Pearl Teo-Allen
Director - Consulting and Corporate Training; Senior Lecturer
Ms. Pearl Teo-Allen heads up the Consulting and Corporate Training Division at SDH. She is also the Senior Lecturer for the Masters and Bachelor’s programs for Vatel International School of Hotel and Tourism.
Ms. Pearl has some 15 years of consulting and training experience. Prior to returning to Singapore, she was the General Manager of a hospitality consulting and training company for a wholly owned foreign enterprise in China for over 8 years. She has consulted for both MNCs and SMEs from China, Singapore, USA and other international companies. Amongst her clients were top ranking 6-star hotels in China, NASDAQ listed companies, F&B and retail franchises. She also managed for an American F&B casual dining franchise.
Her other professional experience include: Assistant Director with the Singapore Workforce Development Agency (WDA); Associate Director with a consulting firm in Singapore where she headed the service and training division; and Product Development Director for a Hotel Consulting firm, involving business development and market research.
Ms. Pearl holds a Masters in Hospitality Administration, University of Nevada, Las Vegas (UNLV); Masters in Intercultural Studies, Fuller Graduate School (Leadership concentration); and Bachelor of Arts, National University of Singapore (NUS). She is a certified trainer, assessor, curriculum developer (ACTA) and certified Practicing Management Consultant (PMC).
Ms. Isabel Sander
Industry Consultant and Senior Associate Lecturer
Ms. Isabel Sander brings to SDH Institute close to a decade of experience in F&B Management and Catering Management. An alumni of the Ecole Hoteliere de Lausanne she has been working in the USA, UAE, Oman, Thailand, China and Vietnam since here graduation. She has held positions in Events Management, Restaurant and Bar Management and in the last years as a Director of F&B with InterContinental Hotels Group.
Isabel holds a BA in International Hospitality Management from EHL and a Certificate in Leading Management Team from Cornell University. She is currently enrolled in a Certificate Course in Interior Design at NAFA.
Isabel is passionate about cooking and travelling and has a keen interest in restaurant design. She is fluent in German, French and English and conversational in Spanish.
Mr. Barry Alan Hayes
Mr Barry Hayes has over 30 years of professional experience that spans across diverse areas of our industry, such as Coaching, Training and Development, Events and Hospitality and Tourism before becoming an educator in these specialised areas.
In his younger and adventurous days Barry spent time race sailing and coaching around the UK and Europe. Significantly, he coached at the international level at Plas Menai, the renowned National Water-Sports Centre for England and Wale. Barry also completed a three Hospitality Managements trainee programme with the Trusthouse forte group.
In 1998 he came to Asia to assist in setting up a water sports company and has stayed on since. In 2001 Barry led and event managed his first of five annual AWT Asian windsurfing tours which was telecasted around the world by Star Sports. During these ten years, Barry also managed a group of resort/hotels in South East Asia specialising in leisure & water sports; with GM postings in Indonesia, Vietnam and Thailand. He then settled down permanently in Singapore where he was the Director Representative for the group’s resorts in South East Asia.
Barry was also instrumental in building the $2m water sports Centre on the East Coast in 2008. In 2009, Barry returned to his passion of lecturing to the future managers of this great industry and has since held several senior lecturing and management positions in the private education industry.
Barry possesses a Master of Science (MSc) in Sports Business Management and a Bachelor of Arts (Honours) degree in combined studies involving tourism, leisure, and business management, both conferred by UK universities. He is a certified trainer, assessor, curriculum developer (ACTA) and a registered Certified Hospitality Trainer (CHT - USA). Barry holds a professional membership for the Institute for Hospitality (UK) along with a Fellowship from the Chartered Institute for the Management of Sport and Physical Activity.
Barry is a Senior Lecturer at SDH where he is continuing his studies for a PhD specializing in the hospitality research.
Ms. Taze Kua
Ms. Taze Kua is the Academic Manager and Senior Lecturer at the SDH Institute who brings along with her a wealth of experience in the hospitality industry. Prior to joining the education field, she was one of the pre-opening team members at the Marina Bay Sands. Her hotel experiences include stints at the Orchard Hotel, Marina Mandarin, Mandarin Oriental, The Scarlet Hotel and The Changi Village Hotel.
She holds a degree specializing in International Tourism and Hospitality Management which was conferred by the University of Sunderland, UK. Her other specialized certifications include Edward de Bono’s Six Thinking Hats, Disney Keys to Excellence Service, Institute of Technical Education (ITE) Train the Trainer Modules in Coaching Skills, Instructional Skills, Test Construction and Planning & Implementing On-Job Training. She is also a recognized Industry Trainer of the Institute of Technical Education (ITE) and holds the Advanced Certificate in Training and Development (ACTA) bestowed by the Workforce Development Agency (WDA) Singapore.
Mr. Brice Melliere
Mr. Brice Melliere is a fulltime lecturer at the SDH Institute. He is a management practitioner and has rich work experience in restaurant operations. His 18-years career spans the diverse areas of business, hotels, bars, restaurants, teaching service in restaurants, training professionals and students in the food and beverage industry.
Mr. Brice has extensive market experience in the restaurant chain business in different places in Europe, holding different key positions during his career. He started working as a chef. He then became a bar tender and then went into restaurant floor operations in different prestigious chains such as Intercontinental, Hilton, Marriott Hotels, and also some smaller hospitality organisations such as small luxury hotels and other famous restaurants in Europe and Singapore.
Mr. Brice received his training in Culinary and Service Arts from the Ecole Hoteliere du Gue A Tresmes in France. He possesses a Bachelor’s Degree in Education, Employment and Training from Paris University and followed a formation to become a restaurant teacher back in his own country.
Mr. Edwin Yeong
Mr Edwin Yeong is a full-time lecturer at SDH Institute. He has more than 10 years of teaching experience. He is very familiar with the local education system and MOE syllabus. Mr Edwin has taught English to speakers of other languages and understands the difficulties faced by them.
Mr Edwin holds a Degree in Business Computing and a Diploma in Electronics, Computers and Communications. He also holds a Certificate in English Language Teaching to Adults (CELTA) from the University of Cambridge. Mr Edwin has also attended other teaching courses at the British Council.
Mr Edwin has worked in the IT industry for a number of years and conducted IT training classes when he was working in an IT firm. He likes teaching and interacting with his students. When he delivers his lessons, his objective is to present the topics as simple as possible. He believes many things can be explained in simple ways.
Mr. Yeh Choy Yan
Senior Associate Lecturer
Mr. Yeh Choy Yan possesses more than 15 years of work and education training experience from within the Travel and Tourism, Education and Leisure industry. Currently, he is the Executive Director of a private education organisation and prior to this was a Business Development Director of Entrepreneur Resource Centre Singapore as well as lecturer for Asian Centre for Professional Excellence.
Professionally, Mr. Yeh last held the appointment of Assistant Director (Education Services) and Regional Director Taiwan while he was with the Singapore Tourism Board. He has also traveled widely to China and the ASEAN region to promote regional tourism investment as well as the Singapore Education Services product. Mr. Yeh holds two Bachelors degrees in Marketing & Commercial Law and Business Law (with Honours) from Curtin University of Technology and an MBA jointly delivered by Tsinghua University, Beijing and MIT.
Mr. Ng Puay Chuan
Senior Associate Lecturer
Mr. Ng Puay Chuan has a wealth of teaching experience, as well as 30 years of excellent career record in Senior Management and Board member position with MNC and public listed corporations. Over the years, he led corporations in general management, business development, finance and management accounting in various industries such as services, manufacturing and building maintenance and construction.
Mr. John Lock
Senior Associate Lecturer
Mr. John Lock is a management practitioner and has rich work experience in restaurant operations. His 25-year career spans the diverse areas of business, hotels, restaurants, childcare, Quality Management systems and HACCP systems.
John has extensive market experience in the restaurant chain business in Singapore, having won the Top Area Manager Award 4 times with his previous organization. He was awarded the Excellent Service Award Gold in 2005 organized by SPRING Singapore for outstanding contribution and commitment to excellent service.
John received his training in Hotel and Tourism from the Ecole Hoteliere et de Tourisme HOSTA, Leysin, Switzerland. He also possesses a Master’s Degree in Business Administration from Victoria University, Australia.
Ms. Lum Pee Ling
Senior Associate Lecturer
Ms Lum Pee Ling is an adjunct lecturer in SDH Institute. Prior to teaching, her career covered 22 years in the hotel industry and included working with leading brand names like the Starwood Hotels and Resorts and the Fullerton Hotel.
In her rich hotel experience, Pee Ling has a proven track record of executing and facilitating pre-opening of hotels, renovation projects and leading process improvement initiatives. In these undertakings, she played a key role in various phases, from the design phase to the setting up of new guestrooms, restaurants and function spaces. Concurrent to these heavy responsibilities, she was also key facilitator and trainer for different service programmes.
Pee Ling’s career also involved benchmarking exercises which included quality audit checks in Hong Kong, Sydney, Kuala Lumpur and Singapore. Furthermore, she was actively involved in hotels’ personnel recruitment in China, Indonesia and Philippines. Pee Ling holds a Masters of Business Administration in Hospitality Management with Distinction from Queen Margaret University, Edinburg. She was granted a Scholarship by Starwood Hotels and Resorts for the Higher Diploma in Hotel Management conferred by the Singapore Hotel Association Training and Educational Centre.
Mrs. Rashmi Kulkarni
Mrs. Rashmi Kulkarni has a Bachelor of Arts with first class honors from the University of Pune and a Diploma in Hotel Management from the Technical Board of India. She has broad working experiences in hotel front office, hotel back office and catering operations. Organisations that she had worked in include Traders Hotel Singapore, Hotel Shangri-La Singapore and Holiday Inn Pune. She excels in hotel and F&B operations and management training.
Mr. Lim Chee Kong
Mr. Lim Chee Kong is a management practitioner and an adjunct lecturer of SDH Institute. He is currently the General Manager of a motorcycle helmet distribution company. He is also a committee member of a workgroup on the review of SS9 protective helmets for motorcyclists, which is headed by Traffic Police.
Chee Kong started his career as a Branch-In-Charge for a supermarket retailer in Singapore. Next, he spent the next 5 years doing international sales and marketing of food products in the Middle East, South Asia, East Asia, North America and Oceania.
Chee Kong obtained his MBA from Essec Business School, a grand ecole in Paris, France. He also has a BA in Business and Finance from the University of Portsmouth, UK, and a Specialist Diploma in Supply Chain Management from Nanyang Polytechnic, Singapore. He is fluent in English and Mandarin, and conversant in French.
Mr. Kassey Kalleichelven
Kassey Kalleichelven holds 23 years of industry experience, specializing in managing people and customer service/relationship management. His corporate expertise and experience in service quality and marketing/sales, coupled with his excellent customer relations, had won him numerous Awards like the LTA's Excellence Service Awards (EXSA)-Star winning it twice, in 2005 and 2008 respectively. He had also won the National Courtesy-Transport Gold Awards in 2001 and 2007.
After winning the National Mr. Manhunt 2000 title, he started Image Consultancy, conducting Personal Grooming and Projecting a Professional Image (PPI) training and workshops for the service industry specialing more for the Hospitality and Tourism sectors. He believes having a strong interest in customer relationship management and service excellence will give an organisation a leading edge in a competitive, global economy. Being a firm believer of a lifelong learning philosophy, he hopes to help students appreciate the essence of self-directed learning and the ability to acquire skills to resolve real life problems in the dynamic world we live in.
Kassey Kalleichelven also possesses a BSc (Honours) in Business Studies, with specialisation in Human Resource Management from Loughborough University (United Kingdom).
Ms. Dawn Gan
Ms. Dawn Gan is currently an associate lecturer with SDH Institute. She has more than 25 years in-depth operational and management experience in Retail Operation, Administration and Sales Management. Concurrent with management positions, she clocked in 15 years of experience in the educational industry as a lecturer and a senior manager.
Dawn holds a Master of International Business degree from the University of Wollongong, Australia; a University Higher Diploma in Business Studies, Staffordshire University, UK; a Diploma in Business Studies conferred by the Singapore Institute of Management; and an NCC-UK Diploma in Computer Studies. She also possesses numerous specialization certificates in business and customer service given by institutions like the London Chamber of Commerce and Industry Examination Board and the Dun & Bradstreet Singapore, among others.
Mr. Pallop Monvorakitkul
Mr. Monvorakikul used to serve as a train crew Instructor and later, as an assistant manager supervising about 200 crew members of Bangkok Mass Transit System Co., Ltd. (skytrain) in Thailand for five years. Then, he decided to pursue his studies in Hotel Operations Management in Switzerland where he was working as a night auditor and receptionist in Hotel Villa Toscane, Montreux. Moreover, for 17 years, his several translation works in French/English-Thai have been published in magazines and other printed materials owing to his proficiency in French. Soon, he will graduate with a doctorate degree in Hospitality and Tourism Management from the University of Derby, UK.