School D' Hospitality

Certificate in Travel, Tourism and Hospitality Management

The Certificate in Travel, Tourism and Hospitality Management can be completed in 6 months.

No formal qualifications are required but applicants should demonstrate competence in English by the attainment of a pass GCE “N” Level English, or IELTS 5.0 or equivalent

The intake for this program is every two (2) months (January, March, May, July, September, November)

Introduction to Business

Introduction to Business Communication

Introduction to Accounting

Introduction to Travel; Tourism and Hospitality

1. Introduction to Business

Understand and describe the nature and purpose of business in terms of what businesses do, what resources they need and who they are accountable to
Describe the structure and classification of business
Understand the different objectives that exist in a business and appreciate the different stakeholder perspectives
Understand how the external environment creates opportunities and threats for a business
Understand the factors that influence the scale of production, the location of production and the choice between different types of production process
Explain the need for, and describe the means of, achieving control over quality and stock levels in production
Understand and describe the marketing process in terms of identifying, targeting and satisfying customers
Understand and explain marketing strategy and marketing planning
Understand the purpose of and describe the main accounting terms and statements
Describe and explain relevant sources of finance for different business purposes
Understand the importance of human resources to an organisation and explain the need for human resource planning.
Understand motivation in theory and in practice

2. Introduction to Business Communication

Explain the principles which govern the transmission of information in business situations
Compose all common types of written communication in a clear, complete and correct way, with attention to presentation and neatness
Describe the principles of communicating orally in an effective way
Explain how non-verbal signals can help or hinder communication
Describe common barriers to successful communication and explain how to overcome them
Summarise effectively simple business documents and show an understanding of their content
Describe the roles of computers in and related technology in modern business communication
Describe and explain office organisation skills
Describe formal and informal communications structures in business contexts and explain why, and how, they operate
Explain the meaning of common business and communications terms, and also their uses, benefits and drawbacks

3. Introduction to Accounting

Describe and explain briefly the nature and scope of accounting
Describe, explain and accurately reflect double entry bookkeeping principles and adjustments from books of original entry such as day books to the trial balance stage
Prepare a set of final annual accounts, including any appropriate adjustments needed for a sole trader, a partnership and a limited company
Understand the need for and complete accurately a cash flow statement
Undertake some financial ratio analysis of a company’s accounts and make reasoned judgements and comments on company performance based on their figures
Describe, explain and calculate accurately different elements of costs
Describe, explain and calculate labour and material costs
Describe and explain the essential concepts and principles of break-even analysis and undertake calculations accurately to demonstrate their overall understanding and knowledge
Describe and explain the concepts and principles of budgeting and the essential factors behind budgetary control

4. Introduction to Travel; Tourism & Hospitality

Define and explain the interrelationships and interdependencies between travel, tourism and hospitality and related concepts such as leisure and recreation
Understand the major trends with regard to tourist movements and reasons for tourism flow patterns
Identify the key sub-sectors of travel, tourism and hospitality and the role that each plays within the tourist experience
Outline the key international travel and transport developments that have affected tourism
Understand the role of intermediaries within the travel distribution system
Recognise the key types of tourist groups and their main needs
Understand the main motivational factors that influence the tourist’s choice of travel
Understand the main forms of tourism packaging and distribution
Identify the basic requirements for the development of a tourism destination
Evaluate a government’s interest and involvement with main public tourism organisations at both national and international levels
Appreciate likely future trends within the travel and tourism sectors

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