Interact With Guests

Introduction

This course is developed using the Singapore Workforce Skills Qualifications (WSQ) which are founded on best international practices and validated by Tourism, Hospitality and F & B industries and employers. It is specially designed to impart the knowledge and skills for interacting effectively with guests and help participants apply them at their workplace.

Awarding Body

• WSQ Statement Of Attainment

Core Subjects

• Maintain a Professional Appearance and Attitude
• Provide Quality Service
• Address Concerns

Teaching Methodology & Assessment

• Participants will undergo underpinning knowledge of 8 hrs in required elements and a practical assessment of 1 hr to equip themselves with required confidence and professionalism to Interact with Guest to provide A Quality Service.

• Upon completion of the course, participants who are competent in required Underpinning Knowledge and Assessment be awarded a Statement of Attainment within the WSQ Qualification Framework.

Course Duration

• Participants are able to complete the unit in 9 hours, inclusive of assessment.

Admission Requirements

• Admission requirements are minimal: Minimum Primary level qualifications

Enrolment

• For enrolment dates and details, please contact School D'Hospitality at 6506 1299. Application should be submitted no later than 2 weeks before the commencement date.