Current Students

Defer/Transfer/Withdrawal/Termination Policy & Procedure

Course Deferment

a) Request for course deferment must be made in writing and submitted with duly completed "Student Request Form" and with supporting documents to the School Management for consideration.

b) Deferment of a course will be considered only with valid reasons.

c) Valid reasons for deferment include:

i. Medical reasons;

ii. Bereavement of immediate family members i.e. parents, spouse and children;

iii. Deferment is allowed only once up to a maximum of six (6) months, failing which the student will be deemed to have withdrawn from the course with no refund. International students will be required to re-apply for a new Student’s Pass (subject to ICA’s approval) as a new applicant if he/she is still interested in pursuing the course;

iv. Students whose application for deferment are rejected may apply to withdraw from the course;

v. Students shall pay the relevant top-up course fee and FPS premium.  

Course Transfer

a) All requests for transfer to another course offered by the School must be accompanied by a duly completed “Student Request Form”;

b) For students aged 18 and below, parental/guardian approval is required prior to request for transfer;

c) A formal letter of authorization by the company must be furnished for the student under sponsorship;

d) The student will be issued a letter of approval by the Managing Director or Executive Director.;

e) The international student's previous student contract will be cancelled, after which the Student Services Executive will provide a new student contract to apply for a new student's pass;

f) Student shall pay the relevant top-up course fee and FPS premium or refunded the difference in fees, whenever applicable;

g) FPS File 1 will be updated accordingly once the FPS under the newly enrolled course is re-purchased;

h) The School will process the transfer request within 4 working weeks, subject to ICA's approval and/or, the external education partner, where applicable.

i) Conditions for Approval of Transfer

Approval for transfer of course may be granted on a case-by-case basis subject to the management's approval:

i. minimum number of students is met before commencement of course;

ii. existing partnership agreement with External Education Partner;

iii. course (to be transferred to) is offered in the requested school term;

iv. student pass application is approved by Immigration and Checkpoints Authority of Singapore (ICA);

v.  minimum entry requirement(s) of course to be transferred is fulfilled; and

vi. approval of transfer by External Education Partner.

Course Withdrawal

a) Please click here to view the Withdrawal and Refund Policies and Processes

Termination / Expulsion

A student may be expelled from the School under the following circumstances:

a) Violation of ICA regulation: Student's Pass holders who have been caught working in Singapore may be expelled and eventual deportation as well as forfeiture of Security Deposit.

b) Misconduct: Fighting, gambling, smoking or behaving disappropriately.

c) Defamation: Spreading untrue and damaging remarks about the School, its staff or fellow students which are deemed to be detrimental to the good name and reputation of the School.

d) Vandalism, Mischief and/or Theft: Students who have been found to participate in any wilful or negligent acts that cause damage to, loss, removal or theft of, or any other wrongful interference with any property of the School.

e) Cheating in examinations/tests: Any form of plagiarism or cheating in tests and examinations may result in disciplinary actions, not excluding expulsion from the course.

f) Attendence: Students who do not meet the criteria for attendance of 90% (international students) and 75% (local students) may result in expulsion and cancellation of their Student Passes.

Should any student be expelled from the course, there will be no refund of fees.

Final Results Appeal

a) Students who wish to appeal against their final results should write to the Head (Academics) within 3 days after the release of the results. The letter of appeal must state detailed reasons for the appeal.

b) Students will not be allowed to view his/her examination scripts. Students who decide to have the paper remarked or reviewed will have to pay an appeal fee of S$50.00 (inclusive of 7% GST) to the Student Services Department. Upon payment, the Head (Academics) will assign the paper to be remarked or reviewed by another marker who is not the original marker.

c) The remarked results will be assessed and approved by the Examinations Board and/or External Education Partners (for all External Education Partners' courses).

d) The appealed results will normally be released within 4 to 8 weeks. Students will have to accept the final result even if it is lower than the initial result.

e) Examination and assessment results will not be released over the telephone or email.

Dispute Resolution

a) The School encourages its customers and students to resolve any issues or concerns at the earliest opportunity with the School.

b) The School is committed to promote fast and efficient resolution of disputes through established mechanisms.

c) The School will ensure the ease of providing feedback and/or complaints through making available and easy access of feedback forms, channels of feedback via website and telephone calls and regular meetings with stakeholders.

d) Open communication and feedback are regarded as essential elements of an effective dispute resolution framework. The School will acknowledge all feedback and/or complaints received.

e) All formal avenues for handling grievances and/or feedback will be fully documented, evaluated and the complainant's feedback will be taken into account while determining appropriate steps and actions.

f) Actions taken to resolve disputes and/or address feedback will be publicized where appropriate and applicable.

g) The School will inform the complainant or the person giving the feedback of the actions taken.

h) No student/customer will be intimidated or unfairly treated in any respect if he/she utilizes this policy* to resolve an issue.

* This policy applies to all students and customers of the School and shall be aligned with dispute resolution provision in the Private Education Act.

Student Feedback

a) An evaluation will be conducted at the end of every module. This is done to evaluate the effectiveness of the teacher/lecturer, the course coverage and to gather the students' feedback on other aspects of the course.

b) Any student who has a feedback/complaint shall complete the "Student Feedback Form" and submit it to the Student Services Department. The Student Services Department shall meet the student within two(2) working days. If the feedback/complaint is resolved, the Student Services Executive will report the matter to the Head of Department for closure.

c) Students' feedback is valuable as such information will be used to help the School improve its courses and services.

* All evaluation and feedback will be treated with the strictest confidence. 

Source and Type of Feedback, Complaints & Compliments

a) The sources are:

b) Types of feedback, complaints and compliments:

c) Handling Feedback and Complaints From Students

i. Step 1

Any student who has a feedback/complaint shall complete the "Student Feedback Form" (SDH-EDT-C2.7.1 FM1) and submit it to the Student Services Department. The Student Services department shall meet the student within two (2) working days. If the feedback/complaint is resolved, the Student Services Executive will report the matter to the Head of Department for closure.

ii. Step 2

If the feedback/complaint is not resolved by the Student Services Executive in STEP 1, the Student Services Executive will refer the matter to the Manager-in-charge. The Manager-in-charge will meet the student within five (5) working days and investigate the matter to resolve the feedback/complaint.

iii. Step 3

If the feedback/complaint is still not resolved in STEP 2, the Manager-in-charge will refer the matter to the Executive Director (ED). The ED will meet the Student within seven (7) working days to resolve the matter. If the student is still not satisfied with the solution, the ED will advise the student that he/she may raise the matter to the relevant external body, whichever applicable.

iv. Step 4

Feedback/complaint which could not be resolved in STEP 3 may be referred to Council for Private Education (CPE) recommended mediation centres for mediation:

a. Singapore Mediation Center (http://www.mediation.com.sg/)

b. Singapore Institute of Arbitrators (http://www.siarb.org.sg/)

v. Timeline for Resolving Dispute

The School will reach a resolution with the student within 21 days.

d) Handling Feedback and Complaints From General Public/Customer

i. Step 1

General Public/Customer who has a feedback/complaint shall complete the "Student Feedback Form" (SDH-EDT-C2.7.1 FM1) and submit it to the Student Services Department. The Student Services department shall meet the General Public/Customer within two (2) working days. If the feedback/complaint is resolved, the Student Services Executive will report the matter to the Head of Department for closure.

ii. Step 2

If the feedback/complaint is not resolved by the Student Services Executive in STEP 1, the Student Services Executive will refer the matter to the Manager-in-charge. The Manager-in-charge will meet the General Public/Customer within five (5) working days and investigate the matter to resolve the feedback/complaint.

iii. Step 3

If the feedback/complaint is still not resolved in STEP 2, the Manager-in-charge will refer the matter to the Executive Director (ED). The ED will meet the General Public/Customer within seven (7) working days to resolve the matter. If the General Public/Customer is still not satisfied with the solution, the ED will advise the General Public/Customer that he/she may raise the matter to the relevant external body, whichever applicable.

iv. Step 4

Feedback/complaint which could not be resolved in STEP 3 may be referred to Council for Private Education (CPE) recommended mediation centres for mediation:

a. Singapore Mediation Center (http://www.mediation.com.sg/)

b. Singapore Institute of Arbitrators (http://www.siarb.org.sg/)

v. Timeline for Resolving Dispute

The School will reach a resolution with the General Public/Customer within 21 days.

Code of Conduct

a) Students must maintain good conduct at all times and must observe:

i. The Law of Republic of Singapore;

ii. The rules and regulations of Singpore Government Agencies (e.g Ministry of Manpower, Immigration and Checkpoints Authority, Council of Private Education etc);

iii. The rules and regulations of School D'Hospitality.

b) A student will be dismissed from his/her course of study and his/her student's pass cancelled if he/she does not adhere to the code of conduct and/or commit any of the major disciplinary offences as below:

i. Cheating or dishonesty during examinations;

ii. Disruptive behaviour during classes;

iii. Disrespectful behaviour, non-compliance and/or disobedience towards the Schools' teachers and staff;

iv. Fighting in school, and/or immoral or indecent behaviour in school premises;

v. Vandalism, wilful destruction and/or damage to theft of the School's property;

vi. Possession of offensive weapons;

vii. Consumption of drugs or intoxicating substances;

viii. Forging of documents or possession of forged documents;

ix. Unauthorized use or illegal copying of copyrighted materials including printed and/or non-printed matters and computer software or disclosure of computer passwords to others;

x. Breach or non-compliance or non-observance of above rules and regulations which may be amended from time to time by the School Management.